| Frequently Asked Questions |
Have a question to ask us? Here are some of our most common questions received, you might find your answer here. If your question isn't answered here,
then please contact us by email or telephone on 0845 257 4689 10am-5pm Monday-Saturday.
Do you have any brochures you can send me?
Brochures and catalogues are expensive to produce – we would have to pass the cost on in our prices – and they would be out of date as soon as they
were published. Our store is updated daily with the most up-to-date information and prices. However we do have limited supplies of manufacturers
brochures for selected ranges, plus we can send large printed images with full details if required, simply check out our free brochure service.
Do you have a showroom?
Yes, we have a small showroom here in Leeds, with selected items from selected ranges on display, open Monday-Saturday 10am-5pm. We are based at the
bottom of Dewsbury Road in Leeds, near the city centre. To keep overheads to a minimum, we try to have a couple of items from each range within our
limited space, so that you can see the quality & finish. We would therefore recommend contacting us (0113 2433100) to check we have your required
range on display.
Is eveything on display in your showroom?
No. To do this would be a massive cost, which any retailer would have to pass on in prices. We try to have a couple of items from most of our ranges on
display so that you can see the quality and finish of our ranges. We therefore recommend contacting us prior to your visit to ensure that we have
something on display from the range(s) you may be interested in.
Do you send wood/material samples?
Yes, we can send colour block samples for most of our ranges, also we can send swatch samples for most materials, simply email us with your requirements,
and please include your name & address. Within the text of any product, look for a 'colour block request' link.
Do you still offer a 'Price Promise'?
No, we no longer offer this promise. There is an ever-increasing number of internet-only retailers who simply send items via a carrier (who tend to leave
your good sat the bottom of a garden), and therefore offer goods at lower prices. These companies do not provide a service, and some disappear within
weeks or months. We deliver ourselves, and absolutely everything we sell is or can be supplied assembled in your home. Our 'white glove' delivery service
means that you are given an estimated time slot (eg 1pm-2pm), a contact number for our delivery team, delivery team will remove their shoes if requested,
items are brought into your room(s) of choice, completely unpackaged, fully assembled (including wardrobes & beds), and packaging is removed. We use 2-
man teams (at no extra cost) and many deliveries are done at the weekends, which is more convenient for most customers. We realise that customers 'shop
around' but we urge anyone doing so to look at the service offered, not just the price.
Will you be able to get this wardrobe in my home? This wardrobe is too big to fit in.
Although of solid construction, all wardrobes and beds on our online store are designed to be disassembled, so that they can be taken into your home in
sections, and they will be fully installed in your room(s) of choice by our delivery team. Please note: some larger wardrobes may contain larger parts which
are inaccessible via narrow/winding stairs or low beams/ceilings at the bottom of stairs, please check with us prior to ordering.
What payment methods do you accept?
We accept payment by major credit cards (visa & mastercard) and debit cards (switch, solo, maestro & visa electron), we also accept cheques and Postal
Orders, and electronic payments through PayPal*. In addition to cash, these options are also available upon delivery to pay the balance due.
Is buying online secure? Are my details safe?
Yes, at unitedinteriors.co.uk we use 128-bit secure servers to protect all your details, making it a safe & secure environment to shop. No emails are sent to
or from us with confidential data, and once processed, all card details are deleted. We do not pass any details whatsoever to any third party, and we do
not send junk email ('spam').
Is there VAT or delivery charges on top of your prices?
For your convenience, all prices are inclusive of any applicable VAT, and delivery charges are shown at the checkout stage (many orders will qualify for free
delivery).
I’m quite nervous about buying online, how can you help?
We are an established business and we have been trading from our Leeds showroom for over four years. First of all, unlike other online retailers we offer a
choice of 20% or 50% deposit on your purchase (with the balance on delivery) so you don’t have to pay in full - please note: we do not charge for this
option. Secondly, for those people who don’t want to enter their credit/debit card details online, we offer the facility for you to indicate a daytime
telephone number for us to process your payment over the telephone, you can also pay by cheque/Postal Order or PayPal. Thirdly, we are so confident
that we provide the best quality goods that we offer a no-quibble satisfaction guarantee whereby if within 14 days of your purchase you decide you are not
entirely happy, we can collect unwanted purchases and offer a refund. Limited exclusions apply, contact us for more details.
Can I cancel my order once it is placed?
Yes, we abide by distance selling laws which guarantee you a 7-day 'cooling off' period from placing your order, within this time you can cancel your order
(at no charge) and receive a full refund of your deposit. If cancellation is made after seven days then at the Manager's discretion a cancellation charge
may occur if items(s) ordered have been acquired especially or finished to order (for items from ranges not available in choice of finish, such charges should
not occur). Any charge to be applied will be advised in writing or by email, and will be deducted from any refund due. Further to this, you are still
covered by our 14-day satisfaction guarantee.
What happens when I have placed my order?
Shortly after placing your order, you will receive an email with full confirmation of your order. Within a few days you will receive a printed invoice through
the post, which will have your credit/debit card receipt attached to it (if applicable). Following this, shortly before delivery you will receive an email from
us advising an estimated delivery date. Nearer the delivery date itself we will contact you by telephone to arrange your delivery.
Can I collect my order from your premises?
Certainly, orders can be collected from our Leeds showroom/warehouse. We will contact you when your goods are ready for collection, we are open 10am-
5pm Monday-Saturday. Of course no delivery charges would apply.
Can you send my items via a carrier?
For small items up to 30kg (eg wall/plate racks, CD racks etc), we may at our discretion send your item via carrier (usually Parcelforce). You can specifically
request that we send your small item this way, please enquire prior to ordering, we will advise you of the estimated delivery cost.
Where do you deliver to? Do you deliver outside the UK? Do you deliver to Ireland/Northern Ireland or Isle of Wight?
We deliver to mainland Britain, plus the Isle of Wight and Northern Ireland. For the latter two, a higher delivery charge (shown on our delivery information
page) is applicable due to ferry costs. Should you not want to pay these costs, then we can deliver to any appointed shipping agent based on the
mainland. We recommend Red Funnel for Isle of Wight, and McCarthy's for Ireland/Northern Ireland (listed with other Leeds-based removals companies
here).
How do delivery timescales work?
We deal with various manufacturers throughout the world to offer the best selection of ranges, some of which are made to order, and different suppliers
have different lead times. Ranges that are boxed and not in a choice of finish are more readily available, and therefore can be delivere quicker. All items
have a delivery timescale , which is a guide to the length of time from placing your order to taking delivery, usually the actual timescale is shorter than that
stipulated. Timescales of up to four weeks are standard throughout the furniture industry, althoguh very few orders would take so long. Please bear in
mind that these timscales are based upon information received, supplier/manufacturer delays may occur from time to time. We always endeavour to deliver
your order as soon possible.
Will I have to sit in all day waiting for my delivery? Do you deliver at weekends?
We currently deliver weekends, mainly Fridays & Saturdays, where possible we always aim to deliver around the customer’s needs. Because we use
routing software and satellite navigation, we can usually estimate your delivery time to within an hour, eg 2pm-3pm.
Will I have to assist with the delivery?
Absolutely not. Where required we always use 2-man teams (at no extra cost), you will not be required to assist in any way.
How do deliveries work? Will my furniture be left in my hallway?
At United Interiors we deliver orders ourselves using our own transport, and not third-party carriers. Because of this, we can ensure that your goods are
cared for at all stages. Upon delivery, all items are put in your room(s) of choice, and if requested all packaging is removed. Items that require assembly
(wardrobes and beds) are done so on site by our delivery team.
How does your assembly service work? Do I pay for assembly?
We try very hard to provide a high level of service that's hard to find these days. Most of our items & ranges are pre-assembled, with the exception of
beds, wardrobes, dining sets and our budget ranges. Generally, items will be assembled inclusive of the price shown with the exception of the following
items which offer 'home assembly (boxed)' and 'assembled' prices.
- Dining sets under £500
- All 'home assembly' ranges, including Kent, Nova, El Rustic, Oakland, Sol
- Glass furniture
In short, every item we sell either is, or can be, supplied assembled.
What if my furniture doesn't fit? What guarantee is there on purchases?
Prior to ordering, we would ask that you determine and check your available space for your items, particularly bespoke items. For items to fit in specific
places (eg alcoves), please remember to take into account skirting boards etc when providing us with your available measurements. All items carry a
manufacturers 12-month warranty, bespoke items are excluded from our 14-day satisfaction guarantee and cannot be returned unless they were not made
to your specifications.
What if my items are received damaged or there's something missing?
We always care for products during transit and delivery, upon completion of delivery, we would ask that you examine the goods prior to signing your
delivery note. We ask that all claims for damages/discrepancies are addressed to our office within 48 hours of delivery. We will always do our utmost to
rectify any problems.
Can you remove my old furniture?
Unfortunately, because of limited van space and charges that would be made to us, we cannot usually take old furniture, we would recommend contacting
local charity shops who collect & retail furniture. If this is not possible then we may be able to take it take your items for no charge, please enquire.
If I am placing a large order, can I get further discount?
From time to time we may offer value-based discounts, these will be shown in the cart and applied at checkout. Additionally, for customers who can visit
our showroom, further discounts are often possible.
I have already purchased from you, can I get a discount on further orders?
Yes, we periodically email existing customers with discount codes which can be redeemed against further purchases.
* 20%/50% deposit options is not available for payments via PayPal
then please contact us by email or telephone on 0845 257 4689 10am-5pm Monday-Saturday.
Do you have any brochures you can send me?
Brochures and catalogues are expensive to produce – we would have to pass the cost on in our prices – and they would be out of date as soon as they
were published. Our store is updated daily with the most up-to-date information and prices. However we do have limited supplies of manufacturers
brochures for selected ranges, plus we can send large printed images with full details if required, simply check out our free brochure service.
Do you have a showroom?
Yes, we have a small showroom here in Leeds, with selected items from selected ranges on display, open Monday-Saturday 10am-5pm. We are based at the
bottom of Dewsbury Road in Leeds, near the city centre. To keep overheads to a minimum, we try to have a couple of items from each range within our
limited space, so that you can see the quality & finish. We would therefore recommend contacting us (0113 2433100) to check we have your required
range on display.
Is eveything on display in your showroom?
No. To do this would be a massive cost, which any retailer would have to pass on in prices. We try to have a couple of items from most of our ranges on
display so that you can see the quality and finish of our ranges. We therefore recommend contacting us prior to your visit to ensure that we have
something on display from the range(s) you may be interested in.
Do you send wood/material samples?
Yes, we can send colour block samples for most of our ranges, also we can send swatch samples for most materials, simply email us with your requirements,
and please include your name & address. Within the text of any product, look for a 'colour block request' link.
Do you still offer a 'Price Promise'?
No, we no longer offer this promise. There is an ever-increasing number of internet-only retailers who simply send items via a carrier (who tend to leave
your good sat the bottom of a garden), and therefore offer goods at lower prices. These companies do not provide a service, and some disappear within
weeks or months. We deliver ourselves, and absolutely everything we sell is or can be supplied assembled in your home. Our 'white glove' delivery service
means that you are given an estimated time slot (eg 1pm-2pm), a contact number for our delivery team, delivery team will remove their shoes if requested,
items are brought into your room(s) of choice, completely unpackaged, fully assembled (including wardrobes & beds), and packaging is removed. We use 2-
man teams (at no extra cost) and many deliveries are done at the weekends, which is more convenient for most customers. We realise that customers 'shop
around' but we urge anyone doing so to look at the service offered, not just the price.
Will you be able to get this wardrobe in my home? This wardrobe is too big to fit in.
Although of solid construction, all wardrobes and beds on our online store are designed to be disassembled, so that they can be taken into your home in
sections, and they will be fully installed in your room(s) of choice by our delivery team. Please note: some larger wardrobes may contain larger parts which
are inaccessible via narrow/winding stairs or low beams/ceilings at the bottom of stairs, please check with us prior to ordering.
What payment methods do you accept?
We accept payment by major credit cards (visa & mastercard) and debit cards (switch, solo, maestro & visa electron), we also accept cheques and Postal
Orders, and electronic payments through PayPal*. In addition to cash, these options are also available upon delivery to pay the balance due.
Is buying online secure? Are my details safe?
Yes, at unitedinteriors.co.uk we use 128-bit secure servers to protect all your details, making it a safe & secure environment to shop. No emails are sent to
or from us with confidential data, and once processed, all card details are deleted. We do not pass any details whatsoever to any third party, and we do
not send junk email ('spam').
Is there VAT or delivery charges on top of your prices?
For your convenience, all prices are inclusive of any applicable VAT, and delivery charges are shown at the checkout stage (many orders will qualify for free
delivery).
I’m quite nervous about buying online, how can you help?
We are an established business and we have been trading from our Leeds showroom for over four years. First of all, unlike other online retailers we offer a
choice of 20% or 50% deposit on your purchase (with the balance on delivery) so you don’t have to pay in full - please note: we do not charge for this
option. Secondly, for those people who don’t want to enter their credit/debit card details online, we offer the facility for you to indicate a daytime
telephone number for us to process your payment over the telephone, you can also pay by cheque/Postal Order or PayPal. Thirdly, we are so confident
that we provide the best quality goods that we offer a no-quibble satisfaction guarantee whereby if within 14 days of your purchase you decide you are not
entirely happy, we can collect unwanted purchases and offer a refund. Limited exclusions apply, contact us for more details.
Can I cancel my order once it is placed?
Yes, we abide by distance selling laws which guarantee you a 7-day 'cooling off' period from placing your order, within this time you can cancel your order
(at no charge) and receive a full refund of your deposit. If cancellation is made after seven days then at the Manager's discretion a cancellation charge
may occur if items(s) ordered have been acquired especially or finished to order (for items from ranges not available in choice of finish, such charges should
not occur). Any charge to be applied will be advised in writing or by email, and will be deducted from any refund due. Further to this, you are still
covered by our 14-day satisfaction guarantee.
What happens when I have placed my order?
Shortly after placing your order, you will receive an email with full confirmation of your order. Within a few days you will receive a printed invoice through
the post, which will have your credit/debit card receipt attached to it (if applicable). Following this, shortly before delivery you will receive an email from
us advising an estimated delivery date. Nearer the delivery date itself we will contact you by telephone to arrange your delivery.
Can I collect my order from your premises?
Certainly, orders can be collected from our Leeds showroom/warehouse. We will contact you when your goods are ready for collection, we are open 10am-
5pm Monday-Saturday. Of course no delivery charges would apply.
Can you send my items via a carrier?
For small items up to 30kg (eg wall/plate racks, CD racks etc), we may at our discretion send your item via carrier (usually Parcelforce). You can specifically
request that we send your small item this way, please enquire prior to ordering, we will advise you of the estimated delivery cost.
Where do you deliver to? Do you deliver outside the UK? Do you deliver to Ireland/Northern Ireland or Isle of Wight?
We deliver to mainland Britain, plus the Isle of Wight and Northern Ireland. For the latter two, a higher delivery charge (shown on our delivery information
page) is applicable due to ferry costs. Should you not want to pay these costs, then we can deliver to any appointed shipping agent based on the
mainland. We recommend Red Funnel for Isle of Wight, and McCarthy's for Ireland/Northern Ireland (listed with other Leeds-based removals companies
here).
How do delivery timescales work?
We deal with various manufacturers throughout the world to offer the best selection of ranges, some of which are made to order, and different suppliers
have different lead times. Ranges that are boxed and not in a choice of finish are more readily available, and therefore can be delivere quicker. All items
have a delivery timescale , which is a guide to the length of time from placing your order to taking delivery, usually the actual timescale is shorter than that
stipulated. Timescales of up to four weeks are standard throughout the furniture industry, althoguh very few orders would take so long. Please bear in
mind that these timscales are based upon information received, supplier/manufacturer delays may occur from time to time. We always endeavour to deliver
your order as soon possible.
Will I have to sit in all day waiting for my delivery? Do you deliver at weekends?
We currently deliver weekends, mainly Fridays & Saturdays, where possible we always aim to deliver around the customer’s needs. Because we use
routing software and satellite navigation, we can usually estimate your delivery time to within an hour, eg 2pm-3pm.
Will I have to assist with the delivery?
Absolutely not. Where required we always use 2-man teams (at no extra cost), you will not be required to assist in any way.
How do deliveries work? Will my furniture be left in my hallway?
At United Interiors we deliver orders ourselves using our own transport, and not third-party carriers. Because of this, we can ensure that your goods are
cared for at all stages. Upon delivery, all items are put in your room(s) of choice, and if requested all packaging is removed. Items that require assembly
(wardrobes and beds) are done so on site by our delivery team.
How does your assembly service work? Do I pay for assembly?
We try very hard to provide a high level of service that's hard to find these days. Most of our items & ranges are pre-assembled, with the exception of
beds, wardrobes, dining sets and our budget ranges. Generally, items will be assembled inclusive of the price shown with the exception of the following
items which offer 'home assembly (boxed)' and 'assembled' prices.
- Dining sets under £500
- All 'home assembly' ranges, including Kent, Nova, El Rustic, Oakland, Sol
- Glass furniture
In short, every item we sell either is, or can be, supplied assembled.
What if my furniture doesn't fit? What guarantee is there on purchases?
Prior to ordering, we would ask that you determine and check your available space for your items, particularly bespoke items. For items to fit in specific
places (eg alcoves), please remember to take into account skirting boards etc when providing us with your available measurements. All items carry a
manufacturers 12-month warranty, bespoke items are excluded from our 14-day satisfaction guarantee and cannot be returned unless they were not made
to your specifications.
What if my items are received damaged or there's something missing?
We always care for products during transit and delivery, upon completion of delivery, we would ask that you examine the goods prior to signing your
delivery note. We ask that all claims for damages/discrepancies are addressed to our office within 48 hours of delivery. We will always do our utmost to
rectify any problems.
Can you remove my old furniture?
Unfortunately, because of limited van space and charges that would be made to us, we cannot usually take old furniture, we would recommend contacting
local charity shops who collect & retail furniture. If this is not possible then we may be able to take it take your items for no charge, please enquire.
If I am placing a large order, can I get further discount?
From time to time we may offer value-based discounts, these will be shown in the cart and applied at checkout. Additionally, for customers who can visit
our showroom, further discounts are often possible.
I have already purchased from you, can I get a discount on further orders?
Yes, we periodically email existing customers with discount codes which can be redeemed against further purchases.
* 20%/50% deposit options is not available for payments via PayPal
| IF YOUR QUESTION ISN'T ANSWERED HERE, THEN PLEASE EMAIL US |
